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Our Privacy Policy

Effective Date: April 9, 2026
‍

Hamilton Air ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, marketing campaigns, or communications.

It applies to all visitors, users, prospects, and customers of Hamilton Air and related forms, ads, emails, texts, calls, or direct mail. By using our site or submitting information, you agree to the practices described here.

1. Information We Collect

We collect only the information necessary to provide HVAC services, respond to inquiries, streamline operations, and communicate with you.

Information You Provide

  • Name, email, phone number, address
  • Service request details
  • Preferred appointment times
  • Reviews, testimonials, and feedback
  • Communication preferences and consent records

Automatically Collected Information

  • IP address, browser, device type
  • Site usage data
  • Pages visited and referral sources
  • Session activity, clicks, and analytics data
  • Cookie and pixel tracking data

Information from Other Sources

  • Marketing partner lead lists
  • Event attendee lists
  • Public mailing records
  • Ad and campaign analytics

We do not collect sensitive information such as payment details, Social Security numbers, dates of birth, or children's data.

2. How We Collect Information

We collect information through:

  • Website forms
  • Calls, texts, emails, and chats
  • Cookies and analytics tools
  • Advertising platforms
  • CRM and automation integrations
  • Marketing agencies and partners

3. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule and manage appointments
  • Send confirmations and reminders
  • Provide quotes and updates
  • Improve website performance
  • Run advertising campaigns
  • Maintain compliance records
  • Protect security and prevent fraud
  • Analyze service trends and business insights

We do not use your data for automated decision-making or unrelated purposes.

4. Sharing of Information

We do not sell or rent your personal information.

We may share data only with trusted providers such as:

  • CRM systems
  • Scheduling and messaging tools
  • Analytics platforms
  • Advertising partners
  • Hosting providers
  • Review platforms
  • Accessibility providers
  • Marketing agencies

We may also disclose information when legally required or during a business transfer.

5. SMS, Calls & Email Communications

By opting in, you may receive:

  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Promotional offers

Important Notes

  • Consent is optional and not required for service
  • Message/data rates may apply
  • Message frequency varies

Opt Out

Reply STOP, END, UNSUBSCRIBE, or QUIT to texts.
Use unsubscribe links in emails or contact us directly.

Support

Phone: 212-682-2710
Email: [email protected]

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly
  • Measure traffic and performance
  • Improve user experience
  • Support advertising and retargeting
  • Remember preferences

You can manage cookies through your browser settings.

7. Analytics & Advertising Partners

We use trusted third parties for analytics and advertising performance, including retargeting and campaign measurement.

8. Your Rights & Choices

Depending on your location, you may request to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Opt out of certain tracking or marketing uses

Contact us for any privacy request.

9. Data Security

We use reasonable safeguards such as secure storage, encryption, access controls, and vendor protections. No system is completely risk-free.

10. Data Retention

We keep information only as long as needed for operations, legal compliance, and legitimate business purposes.

11. Children's Privacy

Our services are not directed to children, and we do not knowingly collect children's personal information.

12. International Transfers

Our services are intended for users in the United States, and data is primarily processed in the United States.

13. Contact Us

Hamilton Air
545 8th Ave
New York, NY 10018

Phone: 212.682.2710
Email: [email protected]