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Messaging Terms & Conditions

Effective Date: April 9, 2026

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Hamilton Air ("we," "us," or "our") provides HVAC services and may use automated text messages and/or voice calls to communicate important service-related information. By providing your phone number and opting in through our website, booking process, or other methods, you agree to these Messaging Terms & Conditions.

1. Consent

By providing your mobile number and checking the opt-in box (or otherwise expressly consenting), you provide prior express written consent to receive recurring automated text messages and/or automated or prerecorded voice calls from Hamilton Air and authorized service providers acting on our behalf.

These communications may use an automatic telephone dialing system (ATDS) or artificial/prerecorded voice.

2. Message Types

You may receive messages including:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Rescheduling notices
  • Service completion updates
  • Follow-up messages
  • Customer support responses
  • Account or service notifications
  • Promotional offers
  • Seasonal reminders
  • Maintenance marketing messages (if opted in)

3. Message Frequency

Message frequency varies based on your appointments, requests, and interactions.

Typical volume: 0–10 messages per month, though it may be higher depending on activity.

4. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Hamilton Air does not charge for text messages, but standard carrier fees may apply. Carriers are not responsible for delayed or undelivered messages.

5. Opt-Out Instructions

You may opt out at any time by replying:

STOP
CANCEL
UNSUBSCRIBE
END
QUIT

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After opting out:

  • You may receive one final confirmation message
  • No additional texts will be sent unless required for compliance
  • Requests are processed within a reasonable time, not to exceed 10 business days

Opting out of texts does not automatically revoke consent for voice calls unless specifically requested.

6. Help & Support

Reply HELP to any text message or contact us directly:

Phone: (212) 682-2710
Email: [email protected]

7. Consent Not Required for Purchase

Your consent to receive messages is not required to purchase goods or services.

You may request service, schedule appointments, or receive quotes without opting in.

8. How We Use Your Phone Number

We use your phone number for:

  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Follow-up communications
  • Customer support
  • Consent management
  • Compliance recordkeeping

We do not sell your phone number or share it with third parties for their own marketing purposes.

We may share your number only with trusted vendors that help us deliver and manage communications on our behalf.

9. Compliance

We comply with:

  • Telephone Consumer Protection Act (TCPA)
  • CTIA guidelines
  • Applicable federal and state laws

We honor valid opt-out requests and revocation of consent.

10. Retention Policy

We may retain your phone number, consent records, and opt-out history for a reasonable period to administer our messaging program, maintain suppression lists, and comply with legal obligations.

Please review our Privacy Policy for additional details.

11. Changes to These Terms

We may update these Messaging Terms & Conditions from time to time. Continued receipt of messages after updates constitutes acceptance of the revised terms.

12. Contact Us

Hamilton Air
Phone: (212) 682-2710
Email: [email protected]
Website: www.hamiltonair.com